Delivery Policy

The products presented in our store are shipped directly from our distribution centers to the address registered in our store at the time of order completion. It may be that the shipment departs from a distribution center in Brazil or even abroad (USA, Europe, China).

The delivery period is 15 to 45 business days after the order is posted at the Post Office, according to the rules of the Brazilian post office delivery system.

Your order will be sent right after the Order Payment Confirmation and after the Logistic Processing of the same.

Payment Confirmation:

The payment confirmation is done automatically by the payment gateway and it validates the purchase on our website. For payment to be confirmed, you need to complete your purchase and provide your billing details, which can be by credit card, direct debit or bank slip. Confirmation of payment may take 1 to 3 business days to complete, depending on the rules of the payment gateway and card brands. When you choose to purchase by bank slip, make the payment as soon as possible to speed up the processing of your order.

Maximum deadlines for delivery:

Payment confirmation: 1 to 3 working days.

Postal Deadline: 15 to 45 working days.

These are maximum deadlines, which means that you can receive your order before these deadlines.

Precautions when filling in the data:

New Trend Store will ensure that the products are shipped to the address chosen by the customer at the time of purchase. Therefore, we ask that the customer carefully fill in the delivery address of his product, so that there are no problems with the delivery. The information provided at the time of registration is the sole responsibility of the customer, and New Trend Store does not incur any charge arising from incorrectly registered data. If the product is not delivered due to an error in the address indicated by the customer, a new product can only be sent upon a new purchase.

If you have any questions about your order or would like to know more details about order tracking, just send us an email and provide your order number, our team will review your order and help you. We are here to help you! Our email is: support@newtrendsstores